3.1 Consulting Services

• Our team will provide professional consulting services with due care.

• Clients must provide accurate information for effective consulting solutions.

• We maintain professional standards throughout all consulting project phases.

• Project timelines will be mutually agreed upon before work begins.

• Service modifications require written approval from both involved parties.

3.2 Project Timeline

• Project schedules will be outlined in the initial service agreement.

• Clients must respond to information requests within five business days.

• We will notify clients about any potential project delays.

• Extension requests must be submitted at least one week ahead.

• Project completion depends on timely client cooperation and feedback.

4.1 Fees

• Service fees will be clearly outlined in the proposal.

• Payments must be made according to the agreed payment schedule.

• Additional services will be charged at our standard rates.

• Late payments will incur charges as per UAE law.

• We accept bank transfers and other approved payment methods.

4.2 Refunds

• Refund requests will be evaluated on a case-by-case basis.

• Partial refunds may apply for incomplete consulting projects.

• No refunds for completed and delivered consulting services.

• Cancellation fees apply as specified in the service agreement.

• Dispute resolution follows UAE commercial law guidelines.

5.1 Information Protection

• We maintain strict confidentiality of all client information.

• Client data is stored according to UAE data protection laws.

• Staff members sign confidentiality agreements protecting client information.

• Security measures protect all client documents and data.

• Confidentiality obligations continue after service completion.

5.2 Data Usage

• Client data is used only for agreed consulting purposes.

• We require written permission for case study references.

• Information sharing follows UAE privacy law requirements.

• Data retention follows UAE business documentation requirements.

• Clients can request data deletion after project completion.

6.1 Ownership

• Clients retain ownership of their original submitted materials.

• Consulting deliverables become client property after full payment.

• Our company retains ownership of pre-existing intellectual property.

• Usage rights are transferred upon project completion.

• Methodology and frameworks remain company intellectual property.

6.2 Usage Rights

• Clients receive full usage rights for delivered materials.

• Company frameworks require attribution for external use.

• Modifications to deliverables must maintain professional standards.

• Resale of consulting materials is strictly prohibited.

• Usage rights are non-transferable without written permission.

7.1 Limitations

• We are not liable for indirect or consequential losses.

• Liability is limited to total fees paid.

• Force majeure events excuse performance obligations.

• Clients implement recommendations at their own risk.

• Insurance coverage applies as per UAE regulations.

7.2 Indemnification

• Clients indemnify us against third-party claims.

• Both parties maintain appropriate business insurance coverage.

• Legal costs are covered by the responsible party.

• Damage claims follow UAE commercial law guidelines.

• Settlement discussions require both parties' participation.

8.1 Process

• Either party can terminate with thirty days notice.

• Immediate termination applies for material contract breaches.

• Outstanding payments remain due after termination.

• Confidentiality obligations survive agreement termination.

• Termination notices must be in writing.

8.2 Effects

• All ongoing work stops upon termination notice.

• Final invoices become immediately due and payable.

• Clients receive all completed work upon payment.

• Confidential information must be returned or destroyed.

• Both parties must cease using proprietary information.

9.1 Process

• Disputes are first addressed through friendly negotiations.

• Mediation services follow UAE commercial mediation rules.

• Dubai courts have exclusive jurisdiction over legal proceedings.

• Both parties must participate in resolution processes.

• Legal notifications must be in writing.

9.2 Governing Law

• UAE federal laws govern this agreement.

• Dubai local laws apply where federally permitted.

• International business practices guide professional standards.

• Language discrepancies defer to the Arabic version.

• Modifications require written agreement from both parties.